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Michaels Energy, Inc.
RK Industries, LLC
Denver, Colorado, United States (on-site)
20 hours ago
RK Industries, LLC
Longmont, Colorado, United States (on-site)
20 hours ago
RK Industries, LLC
Denver, Colorado, United States (on-site)
20 hours ago
RK Industries, LLC
Denver, Colorado, United States (on-site)
20 hours ago
RK Industries, LLC
Denver, Colorado, United States (on-site)
20 hours ago
Pearl Certification
Remote, United States (remote)
2 days ago
Plus Power
United States (remote)
3 days ago
VetMed Group
Nationwide, United States (remote)
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Plus Power
United States (remote)
12 days ago
McKinstry
Golden, Colorado, United States (on-site)
14 days ago
Energy Solutions
Energy Solutions
The National Renewable Energy Laboratory (NREL)
Golden, Colorado, United States (on-site)
16 days ago
Orange County - Division of Building Safety
Orlando, Florida, United States, FL-Orlando (remote)
16 days ago
Civic Works
Baltimore, Maryland, United States (remote)
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Leidos
Denver, Colorado, United States (on-site)
17 days ago
Herc Rentals Inc
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18 days ago
RK Industries, LLC
Denver, Colorado, United States (on-site)
19 days ago
McKinstry
Golden, Colorado, United States (on-site)
20 days ago
RK Industries, LLC
Henderson, Colorado, United States (on-site)
20 days ago
The National Renewable Energy Laboratory (NREL)
Golden, Colorado, United States (on-site)
20 days ago
SGM
Gunnison, Colorado, United States (on-site)
20 days ago
SGM
Glenwood Springs, Colorado, United States (on-site)
20 days ago
SGM
Gunnison, Colorado, United States (on-site)
20 days ago
1 - 25 Results of 36
Michaels Energy, Inc.
Onalaska, Wisconsin, United States
(hybrid)
Spotlight Preferred Diversity Focus
23 days ago
Job Type
Full-Time
Job Duration
Indefinite
Salary
$75,000.00 - $89,000.00
Min Experience
3-5 Years
Min Education
Associates Degree
Required Travel
0-10%
Salary - Type
Yearly Salary
Job Function
Information Technology

Description

Who is Michaels Energy?

Michaels Energy is a veteran-owned energy consulting firm that exists to help businesses minimize waste and maximize value. Our energy and engineering gurus are obsessed with optimizing buildings and processes to maximize energy savings and profits, minimize utility grid stress and carbon footprints, and keep this big, beautiful planet in tip-top shape. Our passion is developing long-term client relationships with energy users, utilities, consultants, and partners. This passion combined with our core values of proactive and responsive service, intuitive analysis, collaborative partnerships, and fanatical execution, forms the foundation of our corporate culture.

We’re proud to share that Michaels Energy is one of Inc’s Best Workplaces of 2024. This award is given to workplaces that foster an environment where employees willingly go above and beyond in their work, advocate for the organization and intend to stay into the future.

What is the role?

Michaels Energy seeks an experienced Lead Service Desk Technician to provide technical assistance to users by answering questions and resolving computer issues for staff members, including printing, software installation, email, and operating systems. The Lead Service Desk Technician will also perform day-to-day maintenance on the network, workstations, servers, software, and services, including support on infrastructure projects. The Lead Service Desk Technician will provide influential leadership, mentorship, and guidance for junior IT staff.

We are looking for someone who enjoys working with customers, wants to solve problems for and be of service to others, and will live our company values. If you have a strong attention to detail and are task-oriented, this is the role for you! 

Help Desk 

  • Tier II/Tier III support for help desk tickets
  • Deliver quick and consistent ticket response
  • Consult with other IT personnel and third parties to verify the troubleshooting approach
  • Maintain communications with users until tickets are resolved by providing periodic status updates and estimated completion times

User Assistance 

  • Answer user inquiries regarding computer software or hardware operation to resolve problems
  • Utilize all available resources to research and investigate problems or to provide technical support
  • Set up equipment for employee use, including installing and configuring operating systems and appropriate software
  • Provide training to users

Server and Computer Maintenance 

  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
  • Order replacement supplies and equipment as directed
  • Manages Azure Active Directory/Active Directory users including setting up new users, email setup, managing security group permissions
  • Monitor the daily performance of computer systems and logs

Hardware/Software Management 

  • Assists with mobile phone management, set up, distribution, and maintenance
  • Refer major hardware or software problems or defective products to vendors for service
  • Oversees equipment orders and preparation for delivery to users
  • Develop training materials and procedures and train users in the proper use of hardware or software
  • Adapt and configure programs and technology for internal needs 
  • Keep abreast of latest technology and trends

How do you contribute?

After 3 months, you will have….

  • Learned Michaels’ internal processes and business practices
  • Gained knowledge of IT hardware and software
  • Responded to and resolved helpdesk tickets

After 6 months, you will have….

  • Performed routine hardware and software maintenance
  • Provided guidance and training to junior staff
  • Contributed to the development of Michaels’ IT Service Management system

What are we looking for?

  • Associate Degree in information technology or related field
  • A minimum of three years of help desk experience
  • M365, active directory, and corporate technology infrastructure
  • Ability to provide excellent customer service
  • 5% - 10% travel is required to remote offices and training

Where can you work?

  • Denver, CO
  • Hybrid in the Denver region

Pay Range

$75,000 – $89,000

Why work for Michaels Energy?

The top reasons Michaels Energy is an awesome place to work, besides helping the world save energy.

  • We Never Stop Learning
  • Flexible Work Hours
  • Collaborative
  • Career Development
  • Beer Fridays
  • Fresh Fruit Daily
  • Wellness Rewards
  • Fun Company Outings

Michaels Energy Diversity Statement

We strive to build and nurture a culture that is inclusive and welcoming for all employees. We know diversity and inclusion are essential to innovation, a strong work environment and exceptional results. This fits in well with our culture that celebrates the unique, the different, and the individual. For us, this is who are and what we do, not just words in a policy.



Job ID: 74004544

Besides our self-proclaimed obsession with all things energy efficiency, we’re pretty darn good at math too. But seriously, a company comprised mostly of engineers, we can’t help but be passionate about making things work correctly and efficiently. Michaels Energy has been using that passion to help building owners, utilities, consultants and partners save energy and design high performing systems, processes and programs since 1984. Energy efficiency, resource preservation, and long-term cost effectiveness are an integ...

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