Description

EMPLOYMENT OPPORTUNITY WITH THE CITY OF VERNON

KEY ACCOUNTS ADMINISTRATOR 
MONTHLY SALARY: $11,336 - $13,780
PLUS, AN EXCELLENT BENEFITS PACKAGE
 
FINAL FILING DEADLINE
THURSDAY,  SEPTEMBER 11, 2025, 11:59 P.M. 

Under general supervision, to plan, develop and maintain a customer focused environment to ensure that all utility resources provide responsible solutions and options for key partners and customers, and to ensure growth objectives in the implementation of programs, products, and services beneficial to the customers in the City of Vernon.  Oversees, promotes, markets the delivery of value added services, energy efficiency programs, and conservation programs for customers; maintains and evaluates customer service accounts and programs.  

Develops and manages comprehensive and strategic community engagement initiatives to support public utility conservation and sustainability programs, priorities, and policies.
Serves as primary contact for the City’s largest utility users to attract and retain commercial and industrial customers.
Communicates utility billing issues, proposes resolution for difficult issues, and provides elevated customer care to support operational growth and expansion and business development activities.
Responsible for the maximation of customer satisfaction through increased information flow and ongoing evaluation of customer needs.
Participates in market research on efficiency and sustainability programs, service reliability, and utility rates for residential, commercial, and industrial customers; recommends, develops, and implements new programs, incentives, and service offerings.
Helps assess and coordinates the development of customer-owned distributed energy resources including system interconnection, compliance, permitting, contracts, and rate selection.
Develops, implements, and manages value added utility programs and services which include customer energy efficiency programs for electric, natural gas, fiber, and water services.
Participates in the development and implementation of department goals, objectives, policies, and procedures for assigned utility programs including utility billing, credit and collections, customer service, billing investigations, and utility services.
Performs research and analysis of legislative impact to the City pertaining to municipal utilities and service related programs.
Interacts with various business organizations, representatives, government officials and other professionals in a manner suited to the community and city.
Assists with supervising associated staff; sets work priorities; creates work schedules; provides training; conducts performance evaluations; rewards and/or disciplines employees.
May assist  the  Customer Service Manager and Customer Relations and Marketing Manager as needed to meet workload demands.
Supports the relationship between the City of Vernon and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.

Requirements

Education, Training and Experience Guidelines:

Bachelor’s degree from an accredited college or university with major coursework in marketing, business, public administration, engineering, or closely related field; AND five years of marketing, public service, customer service, utility compliance or related utility experience, including two years of lead level experience.

Preferred Education, Training and Experience:

Experience with Utility business retention programs and services
Experience with Utility billing systems and billing components - TOU, net metering, Peak vs. Load use, and internal data
Experience analyzing industry trends to provide recommendations to customers
Experience conducting market research, analyzing customer accounts, and assessing customer needs
Experience preparing and presenting administrative/financial reports